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Costa Rica Car Rental Reviews | Costa Rica Rent a Car | Reviews Costa Rica

I just wanted to send a quick note of thanks for the great service and attention to detail from everyone at Mapache and a special thank you for Carlos for being patient and getting everything all figured out and getting us on our way as soon as possible
ALLAN SKURICH

I was very pleased with the car and the service that I received. I believe it was Manuel who dealt with me,and I would give him an excellent rating.Thank You.
Ronald Jackson

We rented Suzui grand Vitara and overall experienced was good. Agent Luis Fernando from Alajuela office was helpful and friendly. Please thank him for me if you have a chance he deserves it very well.
DMITRIY KIRYASHOV

I was in Costa Rica Feb 3 - 7. My first trip there from the US. I had a very pleasant experience with Mapache. The car was clean and ready to go. The staff was very helpful in giving me directions to my destination at Lake Arenal and programming my GPS. The car worked perfectly the whole trip. The Mapache crew met me at my ship in peurto caldera and took care of everything. I would highly recommend your company.
RUSSELL HOLLOWAY

Hola Javier,
This most recent visit was our third in a year and Mapache is the only car rental company we have used. We have never waited more than 10 minutes at the airport for a shuttle to the local office. The cars have always been clean and the staff professional and friendly. When we returned the car early Sunday morning this past visit we were driven directly to the airport. The transition was extremely smooth.
TERRENCE MADIGAN

WE WERE AGAIN VERY HAPPY WITH THE SERVICE WE RECEIVED. THE OFFICE STAFF WAS WONDERFUL, THEY KEPT IN TOUCH AND MADE OUR RESERVATIONS A BREEZE.
DAVID BROWN

Only good things to say about Mapache rental. No fuss, no hastle, no problem. Will gladly rent again.
MARTIN MALEK

Everything was great. Very professional and we had no problems.
BEN SACKS

Our experience with Mapache was very good from start to finish.
JONAH SACKS

We absolutely loved the service we got from your company. Your agent was very professional, courteous and met us at our hotel in Alajuela on time. Paper work was very fast. The car return was also very quick and your agent in La Fortuna went out of his way to drop us off at the ferry station on Arenal lake. Amazing service. Keep it up.
MANISH NAIK

Thank You for your trouble free service. I will be recommending your company to everyone I know.
HARKY GRAHN

We were really impressed great service, good communications, the vehicle was in excellent shape and served us very well. Would rent from you again, and would recommend you!
TRACY TWIST

As always, we appreciate your great service. It is always a pleasure to deal with you. Manual and his staff at your airport office are also great.

Our house in Ojochal is now complete, and so we will be coming back to Costa Rica when ever possible and of course will be in touch with you again to do our car rental!
LORRAINE BARRETO

We had a very good experience renting with Mapache. Everything met or exceeded our expectations. The vehicle we ordered was there and ready for us, unlike our past visits using other rental agencies. Your staff was very friendly and helpful. And the e-mail confirmations were very timely and answered all my questions.

Thank you go the excellent service.
SANDRA WARFIELD

Your service was excellent at Mapache. The driver and car arrived on time always, spoke english very well and was very pleasant. We experienced no troubles with our vehicles and they were clean and worry free. We will definately advise our friends to use your friendly rental car buisness, thank-you again.
TREVOR FERGUSON

This was my 7th rental with your company and service was excellent again. Your staff is very friendly, timely, and helpful. I have recommended your services to my other friends visiting Costa Rica as well.
HEIDI HILL

Javier:
Everything went great. No problems. We ended up renting an additional car on Sunday, 12/21 and that went well also. I told the person that recommended you the same thing and stated I would recommend your company to anyone.
TOM BARTON

My sister and I found your services to be very helpful , I have recommended you to others and on websites with people comming there told people to use you.
eveyone was very nice, especiall in the Aernal area when they came out to help us.
Oh one thing would be nice is to have a good map, maps were hard to come by, next time I will rent a GPS
Can't wait to come back see you soon.
HELEN LUM

Outstanding service. Airport transport was prompt, car was essentially new, office transactions were smooth. Would definitely recommend your services to anyone.
ROBERT ROCHE

Javier, Our experience with Mapache Rent A Car was very positive. We were picked up from our hotel in Alajuela and taken to the rental place. The paperwork was prepared when we arrived and we were given a map and instructions. The car drove really well and was in excellent condition. It handled the torrential rains and the mountain roads. In addition, we rented a cellular phone. This was used when we lost our way to the hotel. We were fortunate to have it. When we returned the car, we were greeted with respect and treated very professionally. The price was competitive and the service was superb. Mapache returned us to our hotel. The whole experience was excellent.
ASHLEY DALTON

Excellent service. Will definitely use your services on our next vist to Costa Rica. Attendants were very courteous and car was in excellent condition. Attendant was waiting at the airport upon our arrival and transported us to the airport on our departure.
DONNA MACKENZIE

I had an exellent experience with Mapache Car Rental. The delivery and pick-up were punctual. The paper work was quick and easy to understand. The Nissan Van exceeded my expectations. I have used Mapache several times in the past and plan to continue with Mapache.
JOHN MILANICK

I was very impressed by your service and how well our trip worked out
the attendent also got us a cheaper and much nicer place to stay on our first nite in san jose....thanks
i plan on returning in march and will be using mapache again
JOSH LANGLAIS

The service was great Thank you so much for everything We got a fair price on our car, it arrived on time and was clean, the staff responded to all of our concerns and were very accommodating when we wanted them to pick up the car a day earlier.
DANA SHAROSKY

I was very happy with the car and the service I received your staff at the office near the airport were very helpful and went out of their way to help with directions and routes. I hope to be a customer again soon.
RICK HOLMES

Nous avons ete satisfait de votre prestation et de vos conseils en Francais (ceci est tres appreciable)
Le vehicule etait en parfait etat et tout fait adapte pour circuler au Costa Rica.
Nous n'avons rencontre aucun incident et nous ne manquerons pas de refaire appel vous si nous revenons au Costa Rica. Je l'espere car nous avons encore tant de choses decouvrir. C'est un pays magnifique, presentant des paysages tres diversifie et une faune d'une extreme richesse. Pura Vida
ISABELLE MARTIENS

We will give you a "10"!!!

Your Service was terrific, we were so impressed how promptly any and all of our questions and concerns, changes we needed to make and the delivery and pick up of the car were concerned. Avis or Hertz in the US could not have provided better Customer Service than you did, congratulations to your Staff.
LISA & HANS SCHNEIDER

We had a great experience. Your staff was very friendly and helpful. The car was ready and waiting for us. Our trip could not have gone more smoothly
CINDY ARKIN

We were very happy with your service and the car we rented, we did enjoy Costa Rica a lot, and you may see us next year
CARINE MERLIN

I found the service at Mapache exeptional, I will definitely rent a vehicle with your company again
BLAKE BOLTON

We have used Mapache three times and find your service to be very good. I have been especially pleased with the last two rentals. You are very customer friendly. You would be my first recommendation for any of my friends going to Costa Rica.
BILL BECK

Wonderful service. We were picked up at the airport upon our arrival. The Mapache representatives has us follow them through town until they were sure we were correctly on our way to our first destination. Outstanding customer service
CORINNE LUCAS

We were extremely happy with our service and car from Mapache. We were picked up at the airport in a timely manner and treated very nicely by the service agent, and it was after hours. He oriented us nicely to the area with a map and instructions on how to get to the grocery store and some restaurants. He also thoroughly explained the vehicle and sent us on our way. (Our vehicle was well maintained and clean.)

We would recommend your company and will plan to use you again in the future
JON & JAN BEAMAN

Hello Mr. Andrade Gonzalez

We had a very good experience with Mapache. The car was adequat, the people friendly and the rental procedures easy. The only minor problem we faced, was the fact that our airplane was late, and we had not been adviced about the fact, that there is no Mapache desk right at the San Jose airport. We consequently didn't know where to go, until a friendly airport staff explained us how Mapache works and called one of your agents. Some more information for customers about how to reach you in case of a late flight might be useful.

As I already mentioned, that was a minor issue. We would definitely recommend Mapache to our friends and family. Thank you for your friendly services
EVA KRATZER

The Bego was fantastic and I left you a little extra gas. We probably didn't need a 4WD, but it was nice to have on a few of those dirt roads. Your service was great and I'm happy that we didn't have to pay the daily fee for the cell. Thanks for the follow up and I'll be sure to recommend
KEVIN DICKENSON

Mr. Andrade,

happy new year! thanks so much for your help in arranging for our vehicle, GPS, and cell phone! the car was in fabulous shape and drove very well. the whole process was very straightforward and customer service was excellent. we could not have travelled in a more comfortable car. we experienced no problems and would like to extend our thanks to you and to your wonderful company. hope everything is well with you in the new year
JOSEPH LEE

tous j'ai ete satisfait de votre service et tout particulierement de m. Javier Andrade il fut tres serviable et tres professionel.

D'ailleur je compte bien repeter mon experiance avec vous car je dois aller encore une fois dans votre merveilleux pays
MICHEL BROOMFIELD

je viens repondre avotre courrier electronique effectivement nous avons ete tres satisfait du vehicule et de vos employes l'ann馥 prochaine nous reviendrons chez vous pour louer un 4x4 ainsi que mes amis
BERLE FERNAND

Thank you for the wonderful experience with car rental on our recent trip to Costa Rica. This was our first trip as a couple outside of the USA, with our children, and you can bet we were a little nervous. In making the reservation, I actually got a personal phone call from Mr. Andrade to help me with arrangements. He recommended that we have the car delivered in the afternoon, to save us a little money, and so we could rest after the long flight. After we arrived, the car was delivered at exactly the time scheduled...3:00 pm on the dot! We were assured that if anything went wrong (which it didn't, that we could call anytime, and we believed it!). When we had to go home, we were greated at the Mapache return and driven to the airport. The car, itself, was in wonderful condition, and we had no problems, whatsoever. My husband and I wanted to support a "local" company and we are so glad that we chose Mapache. I would recommend their services to anyone visiting Costa Rica. Pura Vida!
DEANNA & GARRY BROWN

I was very happy that the amount quoted was the exact amount due. Would have liked to have a standard option, but the car worked great. Some confusion about the insurance, not sure if I picked the right option, but it worked out
JENNIFER MAINEY

We had a great experience with Mapache. Everyone was outstanding!!! We could not ask for better service. We will refer anyone we know and if we get the chance to return to beautiful Coasta Rica, we would rent from you all again
PAT & RUSS JEFFRIES

bonsoir de France nous avons ete tres content de vos services vos employes nous ont conduit a la sortie de SAN JOSE pour nous guides a la bonne route a suivre le 4x4 etait comme neuf et tres confortable. merci de votre attention pour votre clientele
EDWIGE MEUR

No complaints - the car was fine - no breakdown and well adapted to the local roads etc

At our reception and return our contacts were both very helpful and a pleasure to deal with.

We will almost certainly come back to your country and hire a car with you again
MICHAEL BOLTON

i used your services with great pleasure, and the services your company provided totally satisfied me. I won't miss to let you know about my next trip to Costa Rica, and do it with one of your cars, of course!
Best regards, Thierry Montford

THIERRY MONTFORD

We have used MAPACHE our last several trips to Costa Rica and have always found your service to be excellent!

Don Martinson

We were very pleased with your car rental service. The car was in good condition and your staff was courteous and helpful. There were no problems - We would use Mapache again
BECKER, LEA

We were completely satisfied with the entire experience. We have rented from Mapache before, and will do so again the next time we visit your wonderful country. Pura vida!
ED LESLIE

hallo mapache,
we were very pleased with your service.
the car was in a very good condition even the tires.
we saw a lot of rented cars with tires which had no profile any more!
we had the car for about 4 weeks and every thing was fine.
we altough appreciate your social work.
thank you very much.
anke plöger
we will recomment you to our friends
GALERIE STEINREICH

I was satisfied with service provided by mapache and I specially appreciated the fact that service began and finished at the airport
PAUL BERTIN

Service was great as usual ! That's why we continue to use you every year. We take many flights from place to place throughout Costa Rica and Mapache is always at the location we are landing at on time with our vehicle of choice.
TRISHA GABRIELLI

We were very pleased with the service and the car we receive from your company.  The instructions we were given upon pick-up were very thorough and the car/GPS performed perfectly.  We weren't sure if we should rent a car or not while we were visiting, but we were very glad we did and I'm always looking to give our business to local companies!   We would certainly recommend Mapache to anyone visiting Costa Rica and would definitely use your services again.   Thanks for helping make our visit so enjoyable.
LAURA S. STATON

Everyone at Mapache rent a car was lovely and very attentive. I received a lot of help from Javier over the phone and the man who picked the car up at el grano de oro on January 2nd was a lovely gentleman  
NORA SALAZAR

Bonjour M. Andrade,
il me fait plaisir de répondre à votre demande. Nous voulions d'ailleurs vous écrire.

Nous avons été TRÈS SATISFAITS des services de Mapache, voici quelques détails :

1. Le prix de la location convenu avant notre arrivée était le même que celui que nous avons payé : aucune mauvaise surprise.

2. Le prix de la location était très très bon.

3. Le véhicule que nous avons loué était en parfaite condition.

4. Le personnel de Mapache était sympathique, courtois et serviable (simpatico, cortés y útil?).

5. Même si nous n'en avons pas eu besoin, les services de Mapache étaient nombreux : cellulaire, gps, possibilité de laisser la voiture à un autre comptoir Mapache (exemple : à Liberia), etc.

6. C'était notre troisième voyage au Costa Rica et c'était la troisième fois que nous avions un véhicule loué pour nous déplacer. En 2010, c'était la première fois avec Mapache et c'est avec Mapache que nous avons eu la meilleure expérience.

Carl Plante et Natahlie Rousseau


Main Office in San José, Costa Rica
Address: From the Catholic Church in San Sebastián,
one block East, next to Bar Las Vegas
Tel.: (506) 586-6364 - Fax: (506) 286-0211

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