Monday to Friday: 6:30 a. m. - 6:00 p. m.
Saturdays and Sundays: 6:30 a. m. - 4:00 p. m.

Quick Access to Your Reservation

Check your reservation details online and keep control of your trip.
Verify dates, vehicle, contracted services, and even make cancellations easily and safely.

Cancel Reservation

FAQ

A valid driver’s license from your country of origin is accepted, as long as it is issued in Latin characters and has at least two years of validity.

  • Minimum age: 23 years old (21–22 with additional insurance).
  •  Driver’s license: Valid and issued at least 2 years ago.
  • Identification document: Valid passport or ID card.
  •  International credit card: In the renter’s name for the security deposit.
  • Confirmed reservation: Active reservation number from Mapache Rent a Car®.

Yes, you can request a modification with no administrative fee (subject to availability and fare difference).

Cancellations made on the same day of vehicle delivery are considered a “no-show” and are not eligible for a refund.

We recommend contacting us as soon as possible. Our team will check availability to adjust the delivery time without penalty.

Do I need to present an International Driver’s License?

It is not mandatory if your license is in Latin characters. However, if the license is in another alphabet (e.g., Chinese, Arabic, Russian, Greek), it is recommended to present an International Driving Permit along with the original license.

We are here to help you

Our team is available to provide inquiries, modifications, or personalized assistance with your reservation.

Get in Touch
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.